Live answering for 24/7 consultation, crisis support and access to the range of resources and services that best meets the individual and family needs, no matter where they live. Our Masters level clinicians are trained to assess and assist with all behavioral health, family, work and community challenges.

Employees and family members can call Coastline EAP for confidential consultation and support any time, day or night at no cost to the caller.

How Does It Work?

Your employee or family member simply calls toll-free 1-800-445-1195, to speak to a licensed Masters level clinician trained in crisis support, assessment and level-of-care planning. Depending on the client needs, the specifics of the employer contract and client preference, the next steps vary in terms of linkage to treatment, legal/financial consultation, eldercare/childcare resources or EAP-only services. One size does not fit all.

What Concerns Does the EAP Service Cover?

Grief, Stress, Anger, Anxiety, Substance Use, Depression, Parenting, Childcare, Eldercare, Financial Worries, Legal Matters, Relationship Conflicts, and more...

How Do Employees and Family Members Access the Website?

Log on to www.coastlineeap.com for information about EAP services, health topics, monthly newsletters, webinars, and a link to email request for EAP services.

Who Can Use the Services?

Coastline EAP is available to all employees of contracted employers, professional associations, labor organizations and their family members both within and outside of the employee’s household. Most EAPs do not serve family members outside of the employee’s household. We all know that if your employee is worried about their loved one across the U.S. or down the street, they will be searching for resources and distracted from work. Why wouldn’t an EAP assist them? Coastline EAP will.

What about Confidentiality?

Coastline EAP maintains strict adherence to State and Federal laws, including HIPAA, governing the confidentiality of medical records and communication of personal health information. All records are kept in locked files in the custody of Coastline EAP. Electronic communications include encrypted email and texting app compliant with applicable laws and regulations.

Services for Management:

• Responsive, unlimited consultation services for human resources department staff, managers and front-line supervisors: We aim to be your partner and support you in the crucial and complex work you do.
• Supervisor training customized to meet your needs.
• Integration with performance management systems throughout the progressive coaching and disciplinary process.
• Integration with leave of absence and workers compensation programs to address the behavioral health and family concerns that often go unaddressed.
• Critical incident and trauma response at your workplace. Coastline EAP provides on-site and telephonic consultation and support for employers managing a tragic event or loss. Masters level clinicians meet employees at the worksite to assist those facing natural disasters, accidents, expected and unexpected deaths of a colleague and more. EAP clinicians work to foster the healthy resilience of your employees and engage them in effective strategies to reduce ongoing stress reactions.
• D.O.T. - Substance Abuse Professional Services: Coastline EAP provides S.A.P. services nationwide to organizations in the transportation sector required to comply with D.O.T. drug and alcohol testing program components.
• Joint labor-management referral support for unionized worksites.
• Monthly supervisor newsletter that gives real-world scenarios that challenge any supervisor or manager. Information highlighting EAP referral opportunities and suggested action steps are provided.
• Ongoing program promotion through print materials, website, informational work/life webinars, trainings, wellness and benefit fairs and other employer-based initiatives.
• Customized utilization reports.
• Client and employer quality assurance surveys.

Coastline EAP partners with wellness vendors in place at our client organizations. Employees who struggle with behavioral health disorders, individualized stress management strategies and chronic health conditions are referred by wellness vendors to us. Similarly, Coastline EAP staff routinely encourage employees to participate in employer wellness initiatives.

When EAP and wellness are a coordinated effort, the result will be a fully evolved work-life program emphasizing both the emotional and physical well-being of each employee.

The benefits of coordinated wellness and EAP:

• Human behavior is often at the core of why a person’s health may have deteriorated. The EAP can evaluate the core of why the behaviors started in order to support your employees emotionally.
• Healthy employees have a positive impact. When stress levels are lower, your employees will be more engaged at work. Engagement increases the quality of their workday experience and the work itself.
• Creating activities to encourage employees to live a healthy lifestyle can help prevent disease including mental health and substance abuse issues. Prevention of disease can save your company major health care dollars in the long run.
• Comprehensive wellness solutions help reduce insurance claims and workplace accident claims which leads to lower premiums.
• Companies with fully evolved cultures of health see less presenteeism, less absenteeism and more productivity.
• Coastline EAP helps family members regardless of where they live. Extending EAP to non-household family members encourages the support system at home to be as healthy as the support system at work. Showing your employees that you care about them, as well as their family, can go a long way in increasing employee satisfaction and well-being.

With the Coastline EAP app you and your family have another way to access immediate and confidential EAP support.

Connect with Coastline EAP's online tools. Discover expert information, support, and practical solutions for issues that impact your work, health, and life...

With Coastline EAP's App you and your family can:

• Chat, email or call us with the touch of one button
• Learn about Coastline EAP's services
• Connect with Coastline's mobile website
• Access: Crisis, depression, anxiety and family support resources
• Mindfulness and meditation tools
• The COVID-19 Resource Center
• Coastline's monthly newsletters

For Measures You Can Quantify and Those You Can't

Coastline EAP offers:

• Immediate consultation to help supervisors, managers and HR colleagues identify, intervene and refer troubled employees so that personal concerns are addressed as early as possible. This is a key opportunity for employers to encourage employee health and productivity and reduce later stage performance management challenges.
• On-site and telephonic trauma response and grief support services through our expert national network and EAP staff.
• Highly trained Masters level clinical staff with a median of 18 years of EAP-specific experience.
• D.O.T - Substance Abuse Professional services for client companies required to comply with transportation industry regulations.
• Access to senior leadership for assistance with workplace initiatives, policy development and organizational challenges.
• Dedicated account manager to collaborate on program promotion and wellness initiatives.
• 32 years' experience with varied industries and workplace cultures.
• Customized utilization reporting.
• Outcome study conducted by WOS - Chestnut Global Partners, the only research-validated EAP client survey. WOS is also the only outcome survey endorsed by the Employee Assistance Professionals Association.
• Decreased medical claims through effective treatment planning and referral.
• Reduced absenteeism and errors.
• Decreased turnover.
• Risk reduction related to workplace harassment, threats and violence.
• Prevention of injuries and accidents related to impairment and distraction.
• Improved morale at all employee levels.

Coastline EAP is proud of our client company retention rate of 98% in non-recession years!