Frequently Asked Questions
Coastline EAP’s services are already paid for by your employer, meaning no cost for you. However, costs still apply for external services referred to by an EAP counselor.
Your employer has already taken the steps required for your enrollment.
If English is not your primary language, we can include a behavioral health translator in the phone call. Available in over 300 languages and dialects.
A consultation is the initial conversation between an eligible participant and an EAP counselor. The participant discusses their concerns, issues, or challenges, while the counselor provides assessment, support, and guidance. The goal is to identify the problem, explore available resources, and develop a plan of action.
A session is a structured meeting where the eligible participant and EAP counselor dive deeper into the identified issue(s) and develop coping strategies, problem-solving skills, and personal growth opportunities. Up to six sessions with an EAP counselor per issue is available.
Up to six sessions for short-term problem resolution with an EAP counselor per issue are available.