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Frequently Asked Questions

What is an EAP?
An Employee Assistance Program (EAP) is a specialized benefit offered by employers to support employees and their family members in overcoming work-life challenges. Coastline EAP resolves issues impacting one’s career, well-being, and/or mental/emotional health through consultation, assessment, or referral. We empower employees facing life’s challenges to support a healthy, productive workplace environment.
Who can utilize Coastline EAP’s services?
If your employer is a contracted client of Coastline EAP, you and your family members are eligible for service. We will serve employees and family members anywhere in the United States.
How do I access Coastline EAP’s services?
Call 1-800-445-1195 or 401-732-9444 for a free, confidential consultation available 24/7. We also offer a live chat feature on our home page, and you can email us at This email address is being protected from spambots. You need JavaScript enabled to view it..
What should I expect when I call Coastline EAP?
When you call, a Coastline EAP receptionist will ask you for your name and your company’s name. They’ll then connect you with one of our counselors for consultation.
How much do services cost?

Coastline EAP’s services are already paid for by your employer, meaning no cost for you. However, costs still apply for external services referred to by an EAP counselor. 

Do I need to enroll in the program?

Your employer has already taken the steps required for your enrollment.

Will my company know if I contact Coastline EAP?
Coastline EAP is a confidential service, and we will not share any information with your employer or anyone else unless you have signed a release. Coastline EAP maintains strict adherence to State and Federal laws, including HIPAA, governing the confidentiality of medical records and communication of personal health information. All records are kept in locked files in the custody of Coastline EAP. Electronic communications include encrypted email, texting, or chat compliant with applicable laws and regulations.
What if English is not my primary language?

If English is not your primary language, we can include a behavioral health translator in the phone call. Available in over 300 languages and dialects.

What is my website login?
Your manager or Human Resources representative can provide you with login information, or you can call Coastline at 800-445-1195.
What is the difference between a consultation and a session?

A consultation is the initial conversation between an eligible participant and an EAP counselor. The participant discusses their concerns, issues, or challenges, while the counselor provides assessment, support, and guidance. The goal is to identify the problem, explore available resources, and develop a plan of action.

A session is a structured meeting where the eligible participant and EAP counselor dive deeper into the identified issue(s) and develop coping strategies, problem-solving skills, and personal growth opportunities. Up to six sessions with an EAP counselor per issue is available.

Up to six sessions for short-term problem resolution with an EAP counselor per issue are available.